Frequently Asked Questions
Our cleaning protocols are in line with those documented by the Scottish Government and our Trade Body; ASSC. In addition, we sanitise our Lodges using an Ozone generator as commonly used in hospital laundries.
You'll only ever receive the best deal by booking direct with us. We offer a 10% discount on 2 or 3 people staying for 3 nights or more. Returning guests always receive a 10% discount. Check out our Special Offers page which is updated regularly with current offers.
All electricity, linen and towels are included. We also provide a small supply of dishwasher tablets, washing up liquid, bin liners, kitchen roll, toilet rolls and hand wash to help you settle in and find the nearest supermarket. Other things provided include a torch, clothes airer, an iron and ironing board as well as a hairdryer. If you plan on doing any clothes washing you might want to bring some washing powder with you.
We do not have facilities to charge electric vehicles. The price for a stay includes electricity used inside the Lodge only. Electric vehicles cannot be charged from the Lodge. The nearest charging points are in Fort William and at the Glencoe Mountain Resort.
Yes. Staffa - Lodge 5 has been designed for wheelchair access although other lodges may also be suitable. Find out more information about our Lodges with Disabled Facilities here or call us to discuss your requirements. Please note that Staffa - Lodge 5 is not suitable for large electric wheelchairs.
Yes, these can be provided at a charge of £10 per item per stay. Please note that cot bedding is not provided.
The Lochaber area is known as the 'Outdoor Capital' of the UK and as such, there are many things to see and do. From walking to cycling and wildlife tours to skiing, there’s something for everyone. For our selection of the best, click here. We have also secured a 20% discount on local leisure and adventure activities. Each lodge has wireless Broadband internet, 42″ flat screen surround sound cinema TV/DVD system and a DVD library is on site.
All lodges have a washer dryer except for lodge 7 which has a washing machine. Please bring washing powder as this is not supplied.
Cancellations must be made in writing by the individual who placed the booking. The deposit is refundable only if a written request to cancel the booking is received prior to the balance due date which falls due 14 days prior to your arrival. We recommend that you arrange your own travel insurance.
We aim to keep a few lodges free of dogs although we cannot always guarantee this. Please contact us to discuss your requirements.
Bookings are not guaranteed for a specific lodge except for Staffa - Lodge 5 (disabled friendly lodge). Bookings may be moved to another lodge unless specifically requested at the time of booking.
Yes, we offer short breaks all year round. From 1st January 2020 our minimum stay is 2 nights. Please click here for our current offers.
If you require more than one lodge please call us on 07999 532 180 or 07482 252 060 or email firstname.lastname@example.org. We may ask for a £50 bond per lodge (to be returned on departure). We do not accept group bookings booked online and reserve the right to cancel group bookings made online.
All our lodges are now no smoking lodges. You can however smoke on the verandah which has outdoor chairs, a table, an ashtray and is weatherproof (from the rain!)
Dogs are allowed at Birchbrae. We allow 3 dogs per lodge. There is a £30 charge per dog, per stay. We do not allow dogs to be left on their own in the Lodge and they must be kept off the beds and furniture. The nearest dog kennels are in Kentallan (Jackdaw Kennels 01855 811716) who also offer a daily dog minding service. Sorry but we do not accept cats or other pets.
Only food, drink and personal toiletries.
There are a number of restaurants between Glencoe and Onich and Fort William offers a wide further selection. Many of the local bars and restaurants are dog friendly. For details on the immediate area, click here.